When do I pay, when do you ship and when will my box arrive?
All subscriptions will auto-renew each month on the 20th to the billing information stored in your account. We begin shipping on or before the 1st of each month, pending weekends or holidays. Boxes are sent out in batches, but they will all be shipped promptly and you will be notified of the shipping information. Once we ship the boxes, they are in the hands of the shipping carrier and could take 7-10 days for delivery, but most are delivered within a few days unless you are an international customer.
My payment declined, what do I do now?
If it is before the 1st of the month, go ahead and update your billing information and your payment should reprocess. Feel free to drop us a line and we can keep an eye on the backend processes. After 10 business days, unpaid subscriptions will be cancelled for non-payment. If you wish to subscribe, join our newsletter and you will be notified when subscriptions open again.
What happens if I don't receive my box?
All boxes are shipped with tracking numbers that are delivered straight to your email address. You'll be able to get the most up-to-date information straight from the shipping carrier! If you did not receive shipping information, please log into your account and check your billing information.
If I cancel my subscription, do I get a refund?
Typically, no. If you cancel you subscription after your box has shipped, a refund will not be issued. If you cancel your subscription after the billing date (the 20th of each month) and before the shipping date (usually the 1st of each month), refunds will be considered on a case-by-case basis. Please email SilhouetteLifeInspirationBox@gmail.com for consideration.
Are monthly boxes available for individual purchase?
Why do you offer products for sale in your store, isn't that a conflict?
No. We only sell excess merchandise that was purchased for inclusion in the box. We do not sell any sponsored product, which can be purchased straight from the sponsor (which we happily encourage you to do!). We simply do not wish to store excess goods from past boxes, so we pass the savings on to you!
I signed up during a pre-order, what does that mean?
If you signed up during a pre-order, this means you pay in advance to secure your subscription for the next expansion. For example, we recently offered the November Pre-Order. Subscribers that purchased the pre-order will not receive a box until November, even though the payment has already been processed. However, they will not be re-billed until the end of November (for the box mailing December 1st). Pre-order subscriptions ARE eligible to purchase one-time shop items and boxes.
How do we know that your products are reliable and we are purchasing from trustworthy sources?
All the items you receive in the box and vendors that we link up to are vetted from personal experience. We have personally used these companies in the past and have had successful encounters with their products and company.
I have a company and sell Silhouette goods, how can I sponsor products for a future box?
Please send an email to SilhouetteLifeInspirationBox@gmail.com. We are happy to discuss sponsorships on a case-by-case basis and have an established verification process.
Are you affiliated with Silhouette America?
No, we are in no way, shape or form affiliated with Silhouette America, we just love their amazing machines and products.
Can I subscribe if I have a Cricut or other cutting machine?
Yes, you certainly can! All of our products can be used with all hobby cutting machines! In the event that we decide to send out any Silhouette specific products, we will send an email to all subscribers to ensure we send you substitute products that can be used with your machine of choice. One thing to keep in mind is that our tutorials are performed in Silhouette Studio and on a Silhouette Cameo, so you may need to locate a reputable tutorial source for your cutting machine. Who knows, maybe we'll convert you.